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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-06-2019 11:50 AM

HP Recommended
Product: HP ENVY4500
Operating System: macOS 10.14 Mojave

I recently updated my MacBook Pro to Mojave and, apparently, I can scan but the system does not give me the option to save. Any way to solve this issue, please? Thank you in advance.

2 REPLIES 2

‎04-06-2019 12:17 PM

HP Recommended

Hi,
From your Applications folder or its HP sub-folder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next, install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest software is installed by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Once scanning from HP Easy Scan click Send To > Folder to save your scan.


Regards,
Shlomi



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‎04-06-2019 01:10 PM

HP Recommended

It worked!!! Thank you so very much. I appreciate your prompt reply and help.

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