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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-27-2019 11:33 PM

HP Recommended
Product: hp officejet pro 8610
Operating System: Microsoft Windows 7 (64-bit)

Without the Scan software the printer does not scan to my laptop

3 REPLIES 3

‎03-28-2019 08:54 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try this standalone Scan software 

 

HP Scan Extended

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎03-30-2019 08:08 AM

HP Recommended

Hi

 

Thanks for the help. I have downoaded the software but it does not detect the printer.I currently use PH Scan (not extended ) on other devices and have no problem. Do you have any further suggestions

 

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‎03-30-2019 10:08 AM

HP Recommended

Hi,

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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