I am stuck at 'Waiting for the Scanner'

[lpjohnhussar]

I try to make a scan on a HP Deskjet F380 with my Mac (OS Mojave). After I open Image Capture, it is stuck with 'waiting for the scanner' indefinitely.

I know the machine is a bit old. But it works perfectly with my wife's Mac. And it used to work with my Mac as well. Can anyone please tell me how to fix it? Thanks 

[atharva_gp]

@lpjohnhussar,

Thank you for reaching out to the HP Support community!

• The USB port on which the printer is connected is that a USB 2.0 port or USB 3.0 port?
• DO you have any security software or antivirus installed on your MAC?
• Are you able to make copies from the printer?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Disconnect the USB cable from the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds.
• Restart the MAC.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Re-connect the USB cable
• Launch the Image Capture app and check if you can scan
• If the issue persists, proceed to the next step.

Step 2: Check if the Printer is detected on the MAC using the USB cable.

• From the Apple menu, choose About This Mac.  
• Click System Report.
• Under the Hardware heading on the left side of the System Information window, click USB.

          

• USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus.

If the Printer is not listed, try connecting the USB cable to a different USB port on the MAC.

Check if it gets detected on the MAC using the above steps.

Try to scan again.

If the issue persists, try Updating MAC OS.

Let me know if this information helps. 

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