• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-12-2021 11:10 PM

HP Recommended
Product: OfficeJet Pro 9018
Operating System: Microsoft Windows 10 (64-bit)

I am having the same problem posted 1 year ago for the Office Jet Pro 9018 with faxes greater than 3 pages.  It stops midway in the 4th page and goes no further.  Printer firmware is up to date.  No solution has been posted.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2021 12:43 PM

HP Recommended

After several calls to HP support and the case referred up to Level 2 and Level 3 support, turning on "Scan and Fax" in Fax prefereneces corrected this problem, as recommended by a lead Level 2 support tech.  Also recommended setting the fax resolution to "standard".

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-13-2021 10:09 AM

HP Recommended

Received this response below, but unable to access with this response received:  You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

 
HP Support Community

Join the conversation!

Hi IrwinAZ,

RobertSmith76 (Level 2) posted a new reply in Scanning, Faxing & Copying on 02-13-2021 08:38 AM

Subject: Re: I am unable to fax more than 3 pages? I tried to fax 5 pages and it stops midway thru the 4th pa

Please click here to read the new reply.

Did this reply resolve your post or question?

If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
You can also show your appreciation by giving kudos.

Thanks for being a member!

The HP Support Community Team

Was this reply helpful? Yes No

‎02-22-2021 12:43 PM

HP Recommended

After several calls to HP support and the case referred up to Level 2 and Level 3 support, turning on "Scan and Fax" in Fax prefereneces corrected this problem, as recommended by a lead Level 2 support tech.  Also recommended setting the fax resolution to "standard".

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.