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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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IrwinAZ
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I am unable to fax more than 3 pages? I tried to fax 5 pages and it stops midway thru the 4th page

HP Recommended
OfficeJet Pro 9018
Microsoft Windows 10 (64-bit)

I am having the same problem posted 1 year ago for the Office Jet Pro 9018 with faxes greater than 3 pages.  It stops midway in the 4th page and goes no further.  Printer firmware is up to date.  No solution has been posted.

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IrwinAZ
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After several calls to HP support and the case referred up to Level 2 and Level 3 support, turning on "Scan and Fax" in Fax prefereneces corrected this problem, as recommended by a lead Level 2 support tech.  Also recommended setting the fax resolution to "standard".

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IrwinAZ
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Hi IrwinAZ,

RobertSmith76 (Level 2) posted a new reply in Scanning, Faxing & Copying on 02-13-2021 08:38 AM

Subject: Re: I am unable to fax more than 3 pages? I tried to fax 5 pages and it stops midway thru the 4th pa

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IrwinAZ
Author
Level 1
4 2 1 0
Message 3 of 3
Flag Post
HP Recommended

After several calls to HP support and the case referred up to Level 2 and Level 3 support, turning on "Scan and Fax" in Fax prefereneces corrected this problem, as recommended by a lead Level 2 support tech.  Also recommended setting the fax resolution to "standard".

View solution in original post

Was this reply helpful? Yes No
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