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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DeskJet 2700
Ubuntu LTS

Hi everyone! i need some help, I bought a hp deskjet 2700 inkjet printer yesterday and install the hplip-3.21.12.run program but it still wont scan, it will print and even copy no scan at all, any time i try and scan a document a pop up shows up and saids Driver Plug-in installation is required

 

So i click next and another shows up saying Driver Plug-in Installation 

Then i click on Download and Install the plug-in from HP Authorized Server(Recommend)

Followed by next

Then for about maybe 4 to 5 mins it freezes and says "Unable to receive key from keyserver"

Without this, it is not possible to authenticate and validate the plug-in prior to installation.

Do you still want to continue? i click yes

 

Then it asks me for the root password that i do have and know but it just Opens a new thing and saids Plug-in Install Failed, then it said Failed to install plug-in and it clams to that i ether chosen to skip the plug-in or enters incorrect password.

 

But here is the thing when i enter a wrong root password it give me two chances while when i enter the correct one it just fails immediately. 

 

i even changed the root password to my pc to 123456789 and it still failed immediate

 

Any help please? Thank you for your time Btw i use 20.10

1 REPLY 1
HP Recommended

Hello anyone who is reading this. I got my HP deskjet 2700 inkjet working but not in Ubuntu but in a VM

while in Ubuntu it did print, it would not scan I updated drivers and even reinstall my main os but nothing would work so i gave up trying to find a answer so i got a found a old harddrive  to install printer on a vm and it work the os i am using is win. 8

 

I do like the printer and maybe it was just me and the scan would not accept my setting or some thing but at lease the VM part worked. thank you all for reading this and i hope you all have a wonderful day.

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