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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-16-2022 06:29 PM - last edited on ‎02-17-2022 09:07 AM by Retired

HP Recommended
Product: HP EliteBook Revolve 810 G3 Tablet
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet 8600 pro  will print from my computer but will not find my computer to scan back to?

1 person had the same question
1 REPLY 1

‎02-21-2022 01:21 AM

HP Recommended

Hi@Brett24,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Officejet 8600 printer will not scan from computer.

 

Please check if you have the full feature printer driver installed to scan a document.

  • Go to the windows start menu > search for 'HP Officejet pro 8600'.
  • Launch the application.
  • Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.

  • Open the downloaded file, follow the on-screen instructions to complete the installation.
  • Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
  • Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

You can also scan a document from the printer control panel and save it to your PC.

But ensure that the 'Scan to Computer' option is enabled.

  • Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
  • Go to > Scan > Manage Scan to Computer
  • Make sure 'Scan to Computer' is enabled.

         

 

If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically. It is called as the 'HP Print and Scan Doctor'.

  • Download HP Print and Scan Doctor.
  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  • Depending on the problem, click either Fix Printing or Fix Scanning.
  • Follow the on-screen instructions to fix the issue.
  • Once complete, try to scan again

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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