I can send but can't receive faxes on my HP Laser Jet Pro MFP M225dn

[rKennedy1]

LAN connection on dedicated fax line, no answering machine connected.

[DavidSMP]

Hi @rKennedy1,

Thanks for stopping by the HP forums. A very good day to you. I reviewed the post about fax issues with the printer not receiving faxes, It will be a delight to assist you with this. 🙂

Brilliant description, superb troubleshooting and splendid diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are a valued HP customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better, I would require more information regarding this.

• Have you ever received faxes before on this printer?
• Did you bypass power strips an connect the printer directly to a wall outlet?
• Do you get any error messages?
• Do you have voicemail enabled on the phone? (not an answering machine)

For a start please try all the prescribed steps from the user guide for setting up fax and sending and receiving faxes. Link: http://h10032.www1.hp.com/ctg/Manual/c04316164 pleae check pages 61-72 for clear step by step instructions.

For further assistance please check these links out as well.

Link 1 for Interpreting fax receive error codes: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m225-series/6778491/model/6778493/document/...

Link 2: HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m225-series/6778491/model/6778493/document/...

Also, try receiving faxes from multiple phone numbers and check. This should do the trick for you.

Please keep me posted. I will keep a watch for your response.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[rKennedy1]

To answer your questions:  I have received faxes before but only occasionally.  I did bypass a power strip and connected the printer directly to a wall outlet.  I don't get an error message but the persons who try to fax something do on their end.  I never know if someone is trying to fax unless they tell me. I do not have voicemail enabled on the phone.  I am going to try the prescribed steps suggested.  One other thing that may or may not be significant.  I notice that the time is not correct on the control panel and must turn the machine off and turn it back on for it so show the correct time.

[Dvortex]

Hello, @rKennedy1

I see that you were interacting with @DavidSMP. I would like to jump in with a suggestion 🙂

Going through your post, this looks like an issue with the ECM (Error correct mode) setting on your printer.

Go to Basic fax settings / Advanced fax setting, look for ECM option and disable the same. Now check receiving faxes.

Also, try updating the time on your printer and restart the machine.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[audrey52]

The link for pages 60-72 does not work.  I keep getting an error code. Can you send a new link?