I can't scan using my HP Envy 4505.

[JoeM3123]

I just tried to scan a document using my HP Envy 4505 3 in 1 printer and I get a 9923 error message.  I have not changed any settings in my computer and have rebooted both my computer and printer/scanner.  I find this very frustratiting and am hoping that you might be able to solution to this problem.  Thanks.

[Dvortex · Accepted solution]

Hello, @JoeM3123 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I would like to be of your assistance with the printer issue 🙂

Going through your post, it looks like the issue could be resolved by a clean install. Try the steps mentioned below:
 

• Unplug the USB cable if present.
• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Restart your computer and printer.
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list
• Now click http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip to download and install the printer driver.
• In the “Add printer” window, make sure you add the printer as mentioned below:

1. Click the “Add button” (+).
2. Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
3. Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

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