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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-02-2019 11:22 AM - edited ‎10-31-2019 07:17 AM

HP Recommended
Product: ScanJet 8270
Operating System: macOS 10.15 Catalina

Hello,

 

I can't scan with ScanJet 8270 on Mac OS 10.14.6 but with the same scanner I can scan perfectly on another computer, an old Mac with OS 10.11.6. Earlier this year I was also scanning perfectly on Mac OS 10.14.3.

 

With Image Capture Version 8.0 (1106) I receive the message "Waiting for scanner" 

Screenshot 2019-10-02 at 19.58.47.png

With HP Easy ScanVersion 1.9.2 (123) nothing happensScreenshot 2019-10-02 at 19.58.42.png

Screenshot 2019-10-02 at 21.42.35.png

Please tell me what can I do to be able to use the HP ScanJet 8270 on my Mac with the latest OS Mojave Version 10.14.6 (18G95).

 

Thank you

2 REPLIES 2

‎10-10-2019 11:11 AM

HP Recommended

Hi,

Please follow HP Easy Start and make sure the latest HP Essential Software for your scanner is installed:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



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‎10-31-2019 06:35 AM - edited ‎10-31-2019 06:57 AM

HP Recommended

Do I have to throw this scanner to the garbage and buy a new one?

 

Unfortunately I still have this problem with ScanJet 8270 on macOS Catalina 10.15.1 using the software HP Easy Start 2.9.0 (188) or Apple Image Capture 8.0 (1106).Screenshot 2019-10-31 at 14.08.18.png

 

Screenshot 2019-10-31 at 14.10.09.png

I did all the required steps:

Screenshot 2019-10-31 at 14.37.21.png

 

Screenshot 2019-10-31 at 14.37.48.png

 

Screenshot 2019-10-31 at 14.39.50.png

 

Screenshot 2019-10-31 at 14.40.09.png

 

Screenshot 2019-10-31 at 14.41.27.png

 

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