I cancelled auto ink resupply subscription. Now can't SCAN either?????

[SheriJ11]

Why can't I scan after refusing to continue for ink subscription?

[BeemerBiker]

Correct, you must have HP ink.  Note that this is a user to user forum and I am just the messenger of this bad news.

Non HP ink can be used on this list of HP printers.

[Dragon-Fur]

@SheriJ11 

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When / after the subscription is terminated by your or by HP, the Subscription / Instant Ink cartridges can no longer be used.  This is normal -- ink is only supplied (when needed) with an active subscription.

The printer cannot pass its self checks if there is not proper (and functional) ink installed.

What?  Printer is a printer that can also scan.  Printer must be functional for scan to be used.

What to do?

If you have not done so...

Remove all the Instant Ink cartridges from the printer.

Purchase a set of HP ink cartridges and install the new cartridges in the printer.

Ideally, the cartridges should be returned to HP.

HP provides Instant Ink cartridge return service without charge.

See below...

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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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