I cannot find my scanned documents on mt lap top.

[MADatYOU]

I have scanned a document on my HP ENVY 4502 to my lap top.  I cannot find any where on the computer.   

[Elohi_NR]

Hi @MADatYOU,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're having trouble finding your scanned document. I understand how frustrating it can be to lose track of important files, especially after completing a scan. Let’s locate it together.

• Did you use the HP Smart app or another scanning application to perform the scan?
• Do you recall the file format (e.g., PDF, JPG) or the name of the scanned document?
• Was the document saved automatically, or were you prompted to select a location before saving?

Let's try these steps. 

1. Check the Default Scanning Folder

• Open File Explorer (Windows + E).
• Navigate to This PC > Documents or Pictures folders. Look for a subfolder named Scans, HP Scans, or My Scans.

2. Search for the File

• Use the search bar in File Explorer. Enter keywords like:
  • The document name (if you remember it).
  • File extensions like *.pdf or *.jpg.

3. Rescan with HP Smart for a Controlled Save

• Open the HP Smart app (download from Microsoft Store if not installed).
• Select Scan > Save As, and choose a specific folder on your computer to save the document.

4. Change Default Scan Destination

• Open the scanning application used.
• Go to Settings or Preferences and check the default save location. Adjust it to a folder you can easily access, such as Desktop or Documents.

5. Check Temporary Files

• The scanned file might have been saved as a temporary file. To check:
  1. Press Windows + R, type %temp%, and hit Enter.
  2. Look for recently created files.

Note; Always name your scans and select a specific save location during the scanning process.

• Create a dedicated folder (e.g., My Scanned Documents) for better organization.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.