I cannot print

[Miriam54]

I recently moved.  At our old residence I was uing my printer wirelessly.  At our new residence I have a cable connecting the printer to the lap top.  

I cannot get it to print correctly.

I tried using the HP Print and Scan Doctor and when I do a test print using that, the printer works.  

If I print a document that I have stored on my computer, the printer works.

If I want to print something from the web, such as googlemaps directions or an email, it will not print.  When I look to see what is printing,  there is nothing in the status column.

Can someone help?

[Rainbow23]

Hi @Miriam54,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Officejet 5740 e-All-in-One Printer wherein it does not print web pages.

This issue could occur if the drivers are not updated to the latest version.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing any one of the following:

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers​​​​​​​

Let me know if this works.

You have a good day ahead.

[Miriam54]

@Rainbow23 wrote:

Hi @Miriam54,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Officejet 5740 e-All-in-One Printer wherein it does not print web pages.

This issue could occur if the drivers are not updated to the latest version.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing any one of the following:

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers​​​​​​​

Let me know if this works.

You have a good day ahead.

I actually got frustrated and started "clicking" almost anything.  I opened up the Control Panel and went to the Devices and Printers and started clicking on ports.  If one "checked" port did not allow me to print, I unchecked it and went to the next port.  Eventually I clicked on a port that allowed me to print from the web.    Thank you for your help.

---

[Dvortex · Accepted solution]

Hello, @LawrenceWong

I see that you were interacting with @Rainbow23. He is out of office and I'd like to help 🙂

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂

Going through your post, it seems that the printer port was selected incorrectly and you have now selected the correct port. 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!