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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-09-2022 02:17 AM

HP Recommended
Product: HP DeskJet Plus 4120 All-in-One Printer

The printer is connected to my computer and it works, but I scanner cannot connect printer and cannot scan document to computer. It shows device issue

3 REPLIES 3

‎05-19-2022 02:17 PM

HP Recommended

@AylinYenikoy

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you getting any error messages or codes while scanning?
  • What's the application you are trying to scan from? 

While you respond to that, let's reset the printer to recover from printer errors or failures.

  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer.
    NOTE: HP recommends plugging the printer directly into a wall outlet.
  • Turn on the printer to complete the reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎05-20-2022 01:02 AM

HP Recommended

Hello,

 

Please see below my answer for your question;

1- The worning message is ''The printer is not connected to scanner''. I can see my printer name on the list to select connection, but cannot connect.

2 - I use HP Smart application.

 

I reset printer many times, Although my printer works, I still canot scan.

 

Thank you,

Aylin

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‎05-26-2022 03:47 PM

HP Recommended

@AylinYenikoy

Thank you for posting back. 

 

What is the operating system? Mac or Windows

Refer to the article"Scanner not found or connected" (Windows, Mac) https://support.hp.com/in-en/document/ish_2041634-1713099-16 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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