I cannot scan to create pdfs only jpegs

[SunnyDancer1]

I have a new HP printer and a 2017 macbook air.  My old HP printer created pdfs when scanning.  This new printer is creating j pegs and I want it to create pdf documents straight away, not J pegs.  How do I do this please?

[SunnyDancer1]

No one has replied and I am wondering what are my remaining options for help please?

[Jay_G24]

Hi @SunnyDancer1,

I'd like to help!

I understand you would like to scan and save documents as pdf.

Printer software and HP Smart application support Scan as Image files (for example, .jpg) and PDF files.

Scan with the HP Smart app (Windows, Mac)

Scan documents and photos from the printer, capture items with the computer camera, or use the scan tools with files saved on the computer.

1. Click the Scan tile on the HP Smart app home screen.

2. If a Get Started screen opens, click Get Started.

   NOTE: 

   The Get Started screen displays when you select Scanner, Import, or Camera for the first time.

3. Select an option from the top menu bar.

   • Scanner: Place the original on the printer scanner glass or into the automatic document feeder (ADF). Select scan job type, size, color, and resolution settings, and then click Scan in the lower right corner.

   • Import: Select photos saved on your computer to apply a boundary, and then use the settings to edit, print, and share.

   • Camera: Uses the computer camera or a webcam to capture, edit, and print or share a photo or document.

   

4. From the Scan window, change settings, such as source, presets (document or photo type), page size or scan area, output type, and resolution to match the scan job.

5. Select the Auto Enhancements icon  to toggle the enhancement features on or off.

   • Auto-Enhancements: Automatically brightens colors and sharpens image contrast.

   • Auto-Orientation: Automatically rotates images to their correct orientation.

6. Click Scan.

   A preview of the scan displays.

7. If the 

   Detect Edges

    window opens, adjust the boundaries by clicking and dragging the blue dots, and then click Apply.

8. Select from the following options and settings in the Preview window.

   • Add another page by clicking + Add.

   • Drag and drop the images to reorder multi-page scans.

   • Click the Menu  icon to edit, replace, or delete the scanned items.

   • Click the Rotate  icon to rotate the item.

9. In the Edit window, adjust or enhance the file by cropping, changing the color, rotating, or adding filters, text, and markup, and then click Done.

   

10. Select an option to save, print, share, or fax the scan file.

    • Print: Send the scan to the printer.

    • Save: The default save location for scanned documents is the Documents folder and the Pictures library for scanned photos. Save the scan in the default location or browse to a different folder.

    • Share: Send the scan in an email, share via social media accounts such as Twitter, Facebook, or Instagram, or save the scan in a cloud storage account, such as Box or OneDrive. You can also look for other apps in the Windows or Mac store.

    • Shortcuts: Create or use an existing shortcut for printing, emailing, or saving scanned files to cloud accounts.

    • Fax: Send the scan via fax.

    

11. In the Save or Share window, change the file name, file type, and compression settings, and then click Save.

12. After saving the scan, click OK, and then click the Back button to return to the Home screen.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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