I cannot scan using my new 9010

[SarahBrowning]

I cannot scan to email -- and I've tried everything! I see an answer that Yahoo requires a special one-time password. I've generated it but can't figure out where to enter it in my HPSmart configurations. Help! I've been at this all day.

[SarahBrowning]

Now I'm getting a notice that my server's security certificate cannot be verified. Why is this so difficult??

[SarahBrowning]

I tried importing a new security certificate and now I get the error: "Invalid password input. Try again."

[Jay_G24]

Hi @SarahBrowning,

I'd like to help!

Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

NOTE: 

If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

• Yahoo: Go to Ways to securely access Yahoo Mail (in English), and then follow the on-screen instructions.

Refer to the document to setup scan to email - How to Scan to Email( product might be different but the steps remain the same)

Hope this helps! Keep me posted.

And, Welcome to the HP Support Community. 

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