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I cannot send or receive a fax. My fax has worked before but now every time I try to send a fax I g

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HP Office Jet Pro 8715
Microsoft Windows 10 (32-bit)

Cant send a fax.  Every time I try my unit goes through the process of calling but I always get a"no answer"  on the fax log.  I have gone through all of the support options that I am aware of to date and can't fix this.  Maybe it is something simple.  Can anybody help?

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Welcome to the HP Community.

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Fortunately, there are a number of places to check / adjust.

The  User Guide provides an entire chapter on Fax.


Category Troubleshooting > Topic Fax

Including these two helpful documents:




At least in the USA, you can run the Fax Test:

Test Fax Setup with the HP Fax Test Service


Could be the phone line - ignore this if you are sure that is not the case.  That said, phone lines do fail.

If you are willing to do so - and everything else fails, drag the printer to a different location in your house / office and try a different line.


What else?

Fax requires a "cleaner" line - voice transmission can travel over some very noisy lines - Fax "not-so-much".

Phone company won't care about that unless you are paying extra for clean data line (it is not part of normal phone service).


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8715 All-in-One Printer 


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