I have HP Envy 5530 and HP Desk top windows 10 I cannot scan to computer. Scanner busy. not

[SherrieA]

My HP Envy 5530 prints fine from my HP Desk Top. However I cannot scan to my computer. I get the scanner is busy. It is not..

[KrazyToad]

@SherrieA

I suggest you download and run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 
 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

[KrazyToad]

Hi! I haven’t heard from you,

This post is with reference to the thread you had recently created at your friendly neighborhood (HP Support Community),

I would like to know if the information we had provided worked for you.

Feel free to reply to your public post for any further assistance as the private message board is not always monitored.

Thank you for being a Valuable Member of our HP Family.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on the Public Post and it will also help other community members with similar issue.