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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-20-2016 06:39 AM

HP Recommended
Product: HO Officejet 5742
Operating System: Microsoft Windows 10 (32-bit)

Since upgrading to Windows 10 I cannot scan. The printer states that computer not connected, yet I can still copy and print.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2016 12:18 PM

HP Recommended

Thanks rb011. I used the print and scan doctor and it pointed me in the right direction. The solution is to uninstall the printer and reinstall the updated drivers from the HP website. Everything ok now. Thanks again.

View solution in original post

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2 REPLIES 2

‎06-20-2016 04:06 PM

HP Recommended

Hi @Mike145,

 

Thanks for reaching out to the HP Support Forums for a solution to your scanning issue.

 

I understand that you have not been able to scan with your HP Officejet 5742 e-All-in-One Printer since upgrading your computer to Windows 10. I would like to help with that.

 

I would start by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and scanning issues.

 

Please let me know if this resolves the issue, or if you require further assistance.

 

In fact, if this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

 

Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

Was this reply helpful? Yes No

‎06-25-2016 12:18 PM

HP Recommended

Thanks rb011. I used the print and scan doctor and it pointed me in the right direction. The solution is to uninstall the printer and reinstall the updated drivers from the HP website. Everything ok now. Thanks again.

Was this reply helpful? Yes No
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