I have a HP OfficeJet Pro 8035 all in one printer. The scanner does not work.

[Michael1920]

I have a HP OfficeJet Pro 8035 all in one printer.  Recently the scanner has been giving me problems and now it does not  work at  all.  I  was running it  with wifi and resorted to using a  USB cable, but that did not  improve  the  situation.  The  printer still  prints although to  get it  to do so I often  have to  turn  the printer off and restart it.  Any  suggestions?

[Elohi_NR]

Hi @Michael1920,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with scanning.

Are you able to copy?

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Check scanner bar functionality

• If you have a flatbed scanner, watch the scanner bar while scanning to see if it is working properly.
• Remove any original documents or photos from the scanner glass.
• Lift the scanner lid slightly, and then press the Copy button or icon.
• Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.
• If the scanner light does not illuminate or move, Contact HP Customer Support to service the printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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