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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have a HP OfficeJet Pro 9010 All-in-One Printer that is hardwired to my Thinkpad laptop. I can print fine but not scan. I have been scanning with no problems until about 30 days ago. HP smart is saying it cannot locate the scanner. I have uninstalled and reinstalled the printer as well as HP Smart. I have turned off and on the laptop and printer/scanner. Any thoughts?

1 REPLY 1
HP Recommended

Hi @Big_Cheese1956,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the scanning. 

 

Try updating the firmware. Click here

 

Perform the steps from this document and see how it goes. 

 

Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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