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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-29-2021 08:31 PM

HP Recommended
Product: HPLaserJetProMFP M281fdw
Operating System: Other

I recently replaced my old Apple Desktop with a new one. In the past I was able to scan using the controls on my HP Printer and send scans directly to email but now for some reason I am unable to since setting up my new desktop. I am able to scan by going to settings on my desktop but can only send to desktop, not email. I have un-installed printer and re-installed but that didn't solve the problem. Any other settings I may have missed? Any insight is appreciated. 

Category:
1 REPLY 1

‎01-29-2021 08:53 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Scan to email needs some setup.  Here's a resource (example) on how to do that.  Please ensure that the printer is connected to the network.

 

https://studio.youtube.com/video/OM7PS-5D06A/analytics/tab-overview/period-default

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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