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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-29-2022 09:20 PM

HP Recommended

The HP Office Jet Pro 8020 - the printer will not scan documents from the feeder tray.  It will from the flat screen, but not from the feeder.

 

Any ideas?

Category:
1 REPLY 1

‎12-29-2022 09:38 PM - edited ‎12-29-2022 09:41 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Assume that HP Smart app is being used for scanning.  The source needs to be selected as "Document Feeder".

 

Follow these steps:

1. Select Printer Scan

greenturtle_0-1672374884678.png

2. Tap on Down arrow (Letter (8.5x11in)...v)

greenturtle_1-1672374952483.png

3. Select Source

greenturtle_2-1672374976723.png

4. Select Document Feeder , then tap on Back Arrow (twice)

greenturtle_3-1672375014784.png

5.  Tap on Scan (the button on the right of "Source"

greenturtle_4-1672375077415.png

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPgD-w-Vi1YgNM82aA53fkA-

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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