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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-01-2023 06:27 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a new (less than 36 hours old) HP Officejet Pro 9025e that scans from the ADF but I can't find the scanned document.

When using using the flatbed scanner it delivers to my Documents folder as a pdf, exactly as I want.

Then immediately  switch to ADF and the message is "The file has been sent to DESKTOP-XXXXXX(USB).  Check the computer for more information. "  THE XXXXX are just to hide the letters.  But it is no where to be found.  

Using HP Assistant scan method, it transfers fine.  Turned Firewalls and still no success.

I need to be able to scan from the printer display not from the computer.

HP Support connected to my HP Computer for over 2 hours, removing and reinstalling software but with no success today.

Appreciated their fine efforts.  

I had an HP Officejet 8630 for years and have done this with no issues.  12 years it lasted; solid workhorse.

Appreciate anyone's help.  Thanks.

 

Category:
1 REPLY 1

‎12-06-2023 05:16 PM

HP Recommended

Just a follow-up after spending more than 8 hours with Tech Support (appreciate their efforts) allowing them to log into my system and tried several different configurations, with no success.   Also, watch out, they may accidently work on a printer that is your backup, which there was nothing wrong with it.

The solution was to reload the drivers using the USB cable and now all works, at least for now.  I have been only running it for a couple hours but possibly this may help others from spending a ridiculous amount of time, for a simple fix.

If after a couple days, problem reappears will let you know.

 

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