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‎02-14-2023 05:08 PM

HP Recommended

It is a HP OfficeJet Pro 8710 and showed B8396938 and now says turn off and On but still keeps saying same error

Category:
1 REPLY 1

‎02-26-2023 04:50 AM

HP Recommended

Hi @Broadbeach,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are getting error code B8396938 on your HP OfficeJet Pro 8710 All-in-One Printer.

 

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Leave printer on and completely idle for at least 1 hour.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

 

You may also upgrade the firmware by following this document.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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