I have hp photosmart c309a and with new ink installed, the black one do not print

[footeux]

black is not printing 

[sandytechy20]

@footeux

Welcome to HP forums, I see that your printer is not printing in black.

• Did you make a copy and check if that prints fine?

Meanwhile:

Print a print quality report

1. Make sure there is plain white paper loaded in the input tray.

2. On the product control panel, press the Setup button (). The Setup Menu opens.

3. Press the Down Arrow button () to select Tools, and then press OK. The Tools menu opens.

4. Press the Down Arrow button () to select Print Quality Report, and then press OK. The print quality report prints.

   Figure : Print Quality Report

   

If that does not print in black, follow the below steps:

Make sure the ink cartridges are properly vented and seated correctly

1. Open the ink cartridge access door.

   Figure : Opening the ink cartridge access door

   

2. Press in the tab on the front of the ink cartridge, and then pull it up and out to remove it from its slot.

   Figure : Removing the ink cartridge from the slot

   

3. Locate and then examine the vent area on the top of the ink cartridge.

   Figure : Vent area on the top of the cartridge

   

4. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   Figure : Orange pull tab

   

5. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

   Figure : Cleaning the clogged vent with a pin

6. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

7. With the nozzle and contacts facing down, slide the ink cartridge into its slot. Press down on the ink cartridge until it snaps into place.

   NOTE: 

   Make sure each ink cartridge is installed in the correct slot. Match the shape of the icon and the color of the ink cartridge with the slot that has the same shaped icon and color.

   Figure : Reinserting the ink cartridge

   

8. Repeat these steps to inspect the vents on each of the ink cartridges.

9. Make sure that each ink cartridge is firmly in place in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

10. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

11. Wait until the printer is idle and silent before you proceed.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.