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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP 4301fdw Printer

Why do I have to sign in to scan to email? I have 20 HP PRinters where that is not the case, but this one, all of a sudden, you have to log in on the touch screen to scan to email? 

 

That's stupid. How do I turn it off.

1 REPLY 1
HP Recommended

@CAPICINC 

 

Welcome to the HP English Community --

 

Based on the printer model --

 

If the twenty printers are the same model series as this one, check for differences in the EWS Security (Network and Access Control).  Next check your Quick Sets Profile(s) configured in Email Servers (EWS).

 

If the twenty printers are not the same model, take a look at the EWS Security configuration and the Quick Sets Profile created in Section Email Servers.

 

Reminder >> PIN Sign-in is not optional.

 

How-to Document

HP Color LaserJet Pro MFP 4301, 4302, 4303 - Set up and Scan to Email  

 

Reference

HP Color LaserJet Pro MFP 4301, HP Color LaserJet Pro MFP 4302 - User Guide

PIN >> Pages 56-57

Scan to Email >> Starting on Page 57

 

Example - EWS - Scan to Email

 

Printer_PIN_Entry_1Printer_PIN_Entry_1

 

EWS_9135_Scan_to_Email_Default_Options_5EWS_9135_Scan_to_Email_Default_Options_5

 

==============================================

EWS - Access Control

 

This series includes categories in EWS meant to designate processes that require added security.

 

Normally you'd know if you triggered these security settings.

 

If you have adjusted the Network > Advanced Settings and the Security > Access Control Settings and are having trouble with the results, switch off the controls.

 

Examples available on request.

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Color LaserJet Pro MFP 4301fdw Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.