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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-12-2023 11:22 AM

HP Recommended
Operating System: Microsoft Windows 11

I want to use the scan function.  I haven't done this for a number of years.  It worked at that time.  Now I get an error message.  I want to reinstall the driver, but when I put in my serial number it claims it belongs toa different model than the one I have which is a Officejet 6500 e709n.  I am not that tech savvy.  Any help?

Category:
1 REPLY 1

‎12-12-2023 01:19 PM

HP Recommended

@schastrup 

 

Please try HP Scan Extended:  https://ftp.ext.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Once it's downloaded and installed,

   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"

You can put its icon on Taskbar if you wish.

 

Regards.

BH
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