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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-21-2017 12:18 AM

HP Recommended
Product: Photosmart Premium C410a
Operating System: Microsoft Windows 10 (64-bit)

Since I got this Acer laptop, I have been unable to download/install HP Solution Centre.  I have issues trying to do anything regarding the printer with this laptop.   Please help!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 12:29 AM

HP Recommended

Hi CamsNan,

 

Please follow the steps below,

software download Link 1:

https://123.hp.com/us/en/

 

software download Link 2:

https://support.hp.com/us-en/drivers

 

And follow the on screen istructions to download the drivers for your printer.

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

******Clicking the Thumbs-Up button is a way to say -Thanks!.******

View solution in original post

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3 REPLIES 3

‎09-21-2017 12:26 AM

HP Recommended

@CamsNan

 

HP may rename HP Solution Center to better names: HP Support Assistant (HPSA) and HP Printer Assistant. Your machine is an Acer therefore I don't think you can install HPSA, please download and install the following software and drivers to your computer:

 

    http://ftp.hp.com/pub/softlib/software13/COL34152/mp-109793-3/PS_AIO_07_C410_140_408-5.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-21-2017 12:29 AM

HP Recommended

Hi CamsNan,

 

Please follow the steps below,

software download Link 1:

https://123.hp.com/us/en/

 

software download Link 2:

https://support.hp.com/us-en/drivers

 

And follow the on screen istructions to download the drivers for your printer.

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

******Clicking the Thumbs-Up button is a way to say -Thanks!.******

Was this reply helpful? Yes No

‎09-30-2017 05:34 PM

HP Recommended

That seemed to work.....thanks a lot!

Was this reply helpful? Yes No
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