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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-03-2019 11:08 AM

HP Recommended
Product: HP4520

I am so annoyed. I used to be able to scan over 200 DPI off my Mac. Now the only choice is 200DPI and this doesn't work. I've already committed hours to this issue. Please help.

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4 REPLIES 4

‎10-03-2019 11:12 AM

HP Recommended

What operating system are you using?

 

Make sure you've downloaded the driver for your printer. It sounds like you're using a generic driver that may not be detecting your printer's scanning resolution options.

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‎10-03-2019 11:15 AM

HP Recommended

I am on Mac Mojave and I am scanning from the driver.

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‎10-03-2019 11:17 AM

HP Recommended

I am using HP Easy Scan.

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‎10-03-2019 11:19 AM

HP Recommended

Have you tried connecting to the printer in multiple ways? You may be able to scan in different resolutions depending on if you're going over USB or a network. If that makes a difference it might be worth removing the printer settings from your computer and adding it back as it if were a new printer.

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