I've spent 2 hours trying to determine why I can't see an image after I hit scan.

[Williamkell]

My scanner will not work on my HP DJ 2700. When I hit scan the printer scan bar activates like it is scanning (I'm using a WIFI wireless connection), bu, instead of seeing an image of the scan on my computer screen it does nothing put show a scan progress bar until it times out and says I have a scanning problem. I've been to the HP problem solving site and I do what it says, (over and over again) but nothing. My printer is registered. Where is the HP trouble shooting help contact phone number? 

[Betty0610]

@Williamkell

Welcome to the HP Support Community.

Are you able to copy?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!