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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-24-2021 10:38 AM

HP Recommended
Product: HP OfficeJet Pro 8720
Operating System: Microsoft Windows 7 (64-bit)

With my old HP printer there was an option to print 2 up, 4 up, etc of a photo or document on a single landscape page.  I can't find the way to do that on this 8720.  Just generally, the processes available on this unit seem weak to me.  It takes a lot of digging to find anything. Is there a one stop place for a manual?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2021 04:19 PM

HP Recommended

I looked at the details on the drivers.  It appears the install used the HP drivers.  I looked at the manual but came away with a solution.  I'll figure out a different way to get what I need.  Thanks for your time.

View solution in original post

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3 REPLIES 3

‎04-24-2021 10:54 AM - edited ‎04-24-2021 10:55 AM

HP Recommended

Which driver are you using? The HP dedicated driver or a generic microsoft driver. Generally the Microsoft drivers lack a lot of advanced features that HP has available. 

 

Support documents can be found here: https://support.hp.com/us-en/product/hp-officejet-pro-8720-all-in-one-printer-series/7902032/manuals

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-24-2021 12:50 PM

HP Recommended

Whatever was called for at 123.hp.com/setup is what was loaded.  I assume the CD that came with it from HP would have installed the HP drivers and not the MS versions.  Is there any way to determine which drivers I'm using?

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‎04-24-2021 04:19 PM

HP Recommended

I looked at the details on the drivers.  It appears the install used the HP drivers.  I looked at the manual but came away with a solution.  I'll figure out a different way to get what I need.  Thanks for your time.

Was this reply helpful? Yes No
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