I would like to download the HP Smart App

[michaels2569]

I would like to download the HP Smart App, however I get the following message>

This app is not compatible with this device. Is this a software or driver issue?

I have a HP Office Jet pro 8710 Printer. This is on my HP Home Desktop computer

[michaels2569]

I would like to download the HP Smart App, however I get the following message>

This app is not compatible with this device. Is this a software or driver issue?

I have a HP Office Jet pro 8710 Printer

[Dragon-Fur]

@michaels2569 

Not sure - HP Smart for Windows is compatible with Windows 10 (tagged as your Operating System).  The application comes from the Windows Store.

You did not indicate a mobile device, but you are posting in the Mobile Printing board.

If the question is related to your phone or tablet, or even Mac OS (not mobile but not Windows 10, either, then the following applies:

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart – “Quick View” Reference Sheet

HP Smart – Quick Reference Guide

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

HP printers and Android smartphones or tablets.

NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.

HP Printers - Printing With a USB OTG Cable (Android)

HP Smart for Mac

HP Printers - Install and Use the HP Smart App (Mac)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

[michaels2569]

This is on my home computer which is a Hp Pavillion Touch Smart all in one

[Dragon-Fur]

@michaels2569 

The application is - as mentioned - from the Windows Store.

There is not a lot that can make the application incompatible with the printer (supported).

In general, unless there is something odd happening, the HP Smart Application is supported in Windows 10, even Windows 10 2004 .

Easier first step might be to reset the Windows Store.

Fix problems with apps from Microsoft Store

No Joy?

Do you have the Full Feature Software installed?

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories

Assuming the Full Feature Software is installed,

• How is the printer connected?  Wired Ethernet / Wireless?
• Are you using a manually assigned IP address and / or a manually set up TCP/IP connection to the printer?
• Is the Full Feature Software functional?  That is, can you print - does the printer software function?

Are you seeing the message right after you click to download the HP Smart application in the Store?

Have you ever used the application in the past?

That is, have you previously installed HP Smart and it has stopped working?

If you have not done so, ensure (make certain):

• Windows Updates are current / installed / up-to-date
• HP Software and drivers for your computer are current / installed / up-to-date
• Check Settings > Apps > Apps and Features - is the HP Smart listed there?
• Check Windows Start - is HP Smart listed under the All Apps "H" category?

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

System, one of

Results for "Hp Pavilion Touch Smart all in one" (98)

OR

Open Support Home

Enter the name of your device

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

HP Smart App is compatible with Win 10.  Was it downloaded from Microsoft Store?

Alternatively, we'd suggest that you download and install  the HP FULL solution software:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-...

These resources will be useful:

https://www.youtube.com/watch?v=vOazXjhVeIc

https://www.youtube.com/watch?v=bx9Jy-fIDWE

https://www.youtube.com/watch?v=mtKU4wc76PY

Hope that helps!

[Dragon-Fur]

@greenturtle 

Greetings!

Customer is working two of us on the same subject.

I am going to add what I have contributed to this thread and withdraw as a matter of simplicity and courtesy.

Ignore the additional input.

Thanks!

[michaels2569]

I downloaded the full printer software as well as the store update/reset info.

Still no resolve

[Dragon-Fur]

@michaels2569 

Honestly, at the moment, I don't have any other ideas - Windows Store applications are not something over which we have much control.

In so much that I am aware, even if the application were not happy with a particular printer after installation, the application itself should install on compatible versions of Windows 10.  In other words, the printer assignment is made after the application is installed, the printer is not part of the initial requirement for the download and installation of the HP Smart application.

Assuming an app was ever installed at all, it would show up listed in Settings > Apps > Apps and Features

and / or

Windows Start > All Apps > "H" category (in the case of the HP Smart application)

Right-Click on the app (if found) > More > select whatever options are available

If the application is found in Apps and Features, clicking on it usually provides whatever options are available for it, including uninstall and Advanced Options.

Yes, I know... all repeats to what you have tried.

If @greenturtle has anything to offer, he will get back to you.  Due to time zone differences, that could be a while.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.