ID Scan option.

[Artefacts]

Having HP Desk Jet Ink Advantage 4278 Series Printer. I cannot see ID Scan option. Earlier I had been using this option. Will appreciate if help me in resolving this issue.

[VikramTheGreat]

Hi @Artefacts,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Sorry to hear that the ID Scan option is missing from your HP DeskJet Ink Advantage 4278 All-in-One Printer. Here are the accurate support steps to restore or access it:

Step 1: Use the HP Smart App

The ID Scan feature is typically available through the HP Smart App, not directly on the printer’s control panel.

1. Download or update the HP Smart App: HP printer setup (HP Smart app) | undefined
2. Open the app and add your printer if not already been added.
3. Go to Scan > Scanner Settings and look for ID Card Scan or Multi-Page PDF options.

If the feature is missing, it may have been removed in a recent app update or is region-specific.

Step 2: Use Webscan via Embedded Web Server (EWS)

1. Find your printer’s IP address:
   • Print a Network Configuration Page from the printer’s control panel.
2. Enter the IP address in a web browser to open the Embedded Web Server (EWS).
3. Go to the Scan tab and use Webscan to scan documents.

Step 3: Reinstall or Update Printer Software

1. Uninstall the current HP Smart App and printer drivers.
2. Reinstall the latest version from: 🔗 HP DeskJet Ink Advantage 4278 All-in-One Printer Software and Driver Downloads | HP® Support

Step 4: Check for Firmware Updates

1. Open the HP Smart App.
2. Go to Printer Settings > Advanced Settings > Tools > Printer Updates.
3. Install any available firmware updates.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat