• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-28-2024 04:20 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Ubuntu LTS

I am using network-connected HP OfficeJet Pro 9018 All-in-One printer with Ubuntu 20.04 LTS and hplip-3.20.3.

 

Both scanning and copying have stopped working.  I see this on the printer's screen:

PXL_20240127_133956473.jpgIOREF: 99999
AlertID: 8048 [scanWarning]
SMS specification not found

 

Both scanning and copying initiated from the printer console result in blank output.  Attempting to scan from Linux also fails, with an obscure error.  Given the displayed error on the printer screen, and the behavior in standalone mode, I don't think the problems have anything to do with Ubuntu or hplip.

 

Printing works just fine.

 

Googling for this error finds LOTS of people with the same problem and ZERO solutions.  The only input from HP representatives in this "community" references a Windows-specific tool, which (obviously) isn't helpful to me and apparently wasn't helpful to anyone else either, because I have yet to see anyone responding, "Hey, thanks, that fixed my problem!"

 

Anyone got a clue?  

 

FWIW, I have the identical printer connected to a different Linux computer running the same Ubuntu and hplip version, and I have not seen the same problem there.  Yet.

Category:
5 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.