Image capture error

[rachelkeys]

My scanner will scan a few pictures perfectly fine but then I will get an error stating the operation couldn't be completed (com.apple.imagecapture error 4294957382). I can click ok than continue to scan but after a few more pictures, the error will pop up again.  I've tried uninstalling and reinstalling the app, re starting the printer and plugging the printer then plugging it back in.  I reached out to apple and they said it was an HP issue.

[KrazyToad]

@rachelkeys

Welcome to HP Community

I have gone through your Post and would like to help

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Also try scanning with HP Smart App and let me know if you face the same issue

You can refer to this Link: https://support.hp.com/in-en/document/c06188214

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[rachelkeys]

Spoiler

The HP smart app scans ok but will not let me organize me pictures how I want to.

[KrazyToad]

@rachelkeys

Have you tried scanning with the Apple Image Capture and HP Easy scan?

Link: https://support.hp.com/in-en/document/c04788799

[rachelkeys]

I have tried HP easy scan but when I scan a group of pictures, it puts it into one book when I need all the pictures to be separate so I can organize them into folders.  Where would I find the Apple image capture?

[TEJ1602]

@rachelkeys

Follow the instructions below to scan with Apple Image Capture

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

   If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

      CAUTION: 

   Do not load photos in the ADF.

2. Open Finder , and then click Go in the top menu bar.

3. Click Applications, and then double-click Image Capture.

4. Click your printer name in the Devices or Shared list.

   NOTE: 

   If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

5. Click Show Details at the bottom of the screen.

   A preview of the scan displays, and then change any of the following settings:

   • Scan Mode: Select the scanning bed or automatic document feeder.

   • Kind: Set scan as color, black and white, or optimized for text only documents.

   • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

   • Size: Use a standard paper size or select the Use Custom Size option.

   • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

   • Name: Type a name for the saved scan file.

   • Format: Select the file type for the scan.

     NOTE: 

     To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

   • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

6. Click Scan.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!