Incomplete scanning of a document

[Vinnee]

I have an HP Smart All-In-One scanner/printer/fax.  I was scanning a document that was about 40 pages and I was at the very last page when HP Smart quit on me.  Is there a limit as to how many pages of a document can be scanned? 

[A_Gayathri · Accepted solution]

Hi @Vinnee,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Vinnee]

Good morning,

I received a response to my problem.  I have HP OfficeJet 4652.  

[A_Gayathri]

Hi@Vinnee,

Thank you for your reply 
 

I understant the HP OfficeJet 4652 and the HP Smart application do not have a strict page limit for scanning documents, but there are several factors that could cause the scanning process to stop prematurely, especially with large documents. 

Here are some common reasons and potential solutions:

 

1. Software Limitations

• Memory Usage: Scanning a large number of pages at high resolution can consume a significant amount of memory and processing power, which might cause the software to crash or freeze.
• File Size Limits: There might be file size limits imposed by the software or the operating system, which can cause issues when scanning very large documents.

2. Scanner Settings

• Resolution Settings: Scanning at a very high resolution (e.g., 600 DPI) increases the size of each page, which can lead to software crashes. Consider lowering the resolution to 300 DPI or 150 DPI if high quality is not necessary.
• File Format: Different file formats (such as PDF or TIFF) have different handling characteristics. Scanning directly to PDF is usually more efficient for multi-page documents.

3. System Resources

• Computer Performance: Ensure that your computer has enough free RAM and CPU power to handle the scanning process, especially for large documents.
• Background Applications: Close unnecessary background applications to free up system resources.

4. HP Smart Application Issues

• Software Updates: Ensure that both the HP Smart application and your scanner’s firmware are up to date. Software updates often include bug fixes and performance improvements.
• Reinstallation: If the problem persists, try uninstalling and reinstalling the HP Smart application.

5. Connection Issues

• Stable Connection: Ensure a stable connection between the scanner and the computer. For wireless connections, ensure that the Wi-Fi signal is strong. For USB connections, ensure that the cable is securely connected and in good condition.

Potential Solutions

Lowering Resolution and Changing File Formats

1. Lower the scanning resolution: In the HP Smart app, go to the scanning settings and reduce the DPI.
2. Change the file format: Try scanning the document as a different file format, such as TIFF or JPEG, then combine the images into a PDF using a separate tool if necessary.

Update and Reinstall Software

1. Update the HP Smart app: Check for updates in the Microsoft Store or on the HP website.
2. Update the printer firmware: Go to the HP website and download the latest firmware for your printer model.
3. Reinstall the HP Smart app: Uninstall the app, restart your computer, and then reinstall it from the Microsoft Store.

Splitting the Scanning Task

1. Scan in Batches: Divide the 40-page document into smaller batches (e.g., 10 pages at a time) and scan them separately. Then, combine the scanned files into one document using PDF editing software.

Free Up System Resources

1. Close unnecessary applications: Make sure no other heavy applications are running while scanning.
2. Restart your computer: This can free up memory and resources.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support

[Vinnee]

Thank you so much for your reply.  I thought it could be the amount of documents this unit could handle.  Now that I know this, I'll split up the document and try again.