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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-09-2021 10:40 AM

HP Recommended
Product: Office Jet Pro 9025
Operating System: macOS 11.0 Big Sur

In an attempt setup network scan to folder I am getting the following error

"Incorrect credentials. Check your username/password and try again"

The printer displays the shared folder on the display but when executing the test of the setup it screen returns that error. 

 

The mac is a standalone and has a wireless connection to the printer 

User has admin rights to the mac

Share for network scan is open read/write 

All firmware is current 

All patches are applied on the mac 

Using the latest driver from HP for the printer 

 

Any suggestions? 

Category:
1 REPLY 1

‎05-12-2021 05:41 AM

HP Recommended

@BethKInteriors, Welcome to the HP Support Community!

 

I understand you are having issues with scan to network folder setup.

 

Kindly follow the steps mentioned in the document attached in a post by an HP Expert. Click here. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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