Incorrect username or password error when trying to scan

[julierey]

My all in one HP 8610 printer scanner seems to have this repeated problem when I try to scan from the ADF to my email. My emails are in the address book on the printer. I can print from my computer to the printer just fine, but when I try to scan I get an error message saying username or password is incorrect. I don't know why. I've spent a lot of time trying everything and nothing works. I used to have to allow less secure apps on my google acct but they've now disabled that feature, so I'm not sure what to do now. I was able to put a doc on the scan bed and scan it to my computer but I can't seem to scan from the ADF to my email. It's very inconvenient to continue to have this issue and I'm not sure if it has anything to do with a setting somewhere that gets reset when the computer does updates. If there is a setting, I can't find it.

[sandytechy20]

@julierey

Welcome to the HP Support Community.

I understand you are not able to use the 'Scan to email' feature on the printer, I am glad to assist you.

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Follow the steps mentioned in this document - Scan to Email Cannot Access Email Accounts

For more info on the setup, refer to - Set Up and Use Scan to Email

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.