• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-09-2020 02:27 PM

HP Recommended
Product: ENVY Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

Is there a way to increase the timeout when scanning multiple pages into a single PDF?  My device is consistently timing out before I can get my second page placed on the bed of the scanner.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2020 01:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

You can try to use the HP FULL featured software to scan multiple pages.  That would not have a time out as you can "Add pages"

 

This resource shows you how.

 

If you need help to install the HP FULL featured software, check out this resource.


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-11-2020 04:19 PM

HP Recommended

@noahs_helper

 

Welcome to HP support community.

 

There is no option to delay the process of scanning.

Timing of scanning multiple page is predefined on the printer and have to option to change.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-11-2020 05:45 PM

HP Recommended

That is unfortunate.  The feature is not usable as it stands.

Was this reply helpful? Yes No

‎02-12-2020 01:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

You can try to use the HP FULL featured software to scan multiple pages.  That would not have a time out as you can "Add pages"

 

This resource shows you how.

 

If you need help to install the HP FULL featured software, check out this resource.


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.