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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-23-2020 09:16 AM

HP Recommended
Product: HP LaserJet Pro M1536dnf
Operating System: Microsoft Windows 10 (64-bit)

Hello. Iam trying to install HP LaserJet Pro M1536dnf drivers. Drivers are installing succesfull, without errors, but scanner software are not installed.

2 people had the same question
3 REPLIES 3

‎04-27-2020 12:44 PM

HP Recommended

@5tanislav

 

Welcome to HP support community.

 

Did you install the full feature driver?

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-03-2020 12:25 AM

HP Recommended

Thanks for advice, but Scanner sost still doesn't installed...

I have this scanner installed on onther PC with Windows 7. So maybe I can copy some folders to make it work?

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‎05-03-2020 01:00 PM

HP Recommended

Hi,

May you see an HP Folder under your desktop? even more than 1?

If so, please check if you may not able to locate the scanning software under this folder.

 

Also, please search for HP Scan, or check under the Start Menu folder added for your printer, the HP Scan software should likely be listed there.

 

Finally, if you are not able to find it, browse to C:\Program Files (x86)\HP and open your printer folder, there open the bin folder and look for HPScan.exe, may you launch the program from there?

 

Finally, if none work, may you able to scan using HP Scan Extended?

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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