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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-28-2022 01:55 PM

HP Recommended

Envy 7855 Tried to scan a document to email and I get an “internal processing error message”. 

instructed to “Please Retry or Manually check the firmware updates”. I have checked and the firmware is up to date at 2204E. I have it set for auto updates. I tried disconnecting and reconnecting the power cord. I did a  manual update of the apps using the printer control panel.


BE82675E-777C-4F87-B529-E9C876F0C073.jpeg

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1 person had the same question
3 REPLIES 3

‎03-03-2022 05:45 AM

HP Recommended

@Russ_Vroom, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to scan to email. Apart from this, is the printer working fine?

Are you able to print and scan using the computer?

 

This could be an issue with the HP server if you have not made any changes to the scan to email settings.

Kindly wait for 24-48 hours and try again.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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‎03-03-2022 06:19 AM

HP Recommended

Thank you for that reply. I went back the next morning and unplugged the printer and made breakfast. An hour later I just plugged it in and it works great now. Thanks again!

Was this reply helpful? Yes No

‎03-03-2022 06:45 AM

HP Recommended

@Russ_Vroom

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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