Internal error by scan to email

[me2you]

I have an almost new Officejet Pro 9012e that I set up to use scan-to-email as a shortcut. This worked fine without any error messages for ~5month. Now I get an error message. My printer is configured for danish language but translated to English it says: "An internal error occurred. Try again or check manual firmware update". If I click ok and try again it works without giving the error message. I checked the firmware and confirmed that it has the latest version, "MANHTNPP1N005.2129A.00".

The workaround works for now but a) it is annoying and b) I fear that whatever is wrong will get worse.

[Rainbow23]

Hi @me2you
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

In order to understand the issue and help you, please get back to me with the details listed below:

- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation).

I Hope this helps.
Take care and have a great day ahead.

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