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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9012e All-in-One Printer

I have an almost new Officejet Pro 9012e that I set up to use scan-to-email as a shortcut. This worked fine without any error messages for ~5month. Now I get an error message. My printer is configured for danish language but translated to English it says: "An internal error occurred. Try again or check manual firmware update". If I click ok and try again it works without giving the error message. I checked the firmware and confirmed that it has the latest version, "MANHTNPP1N005.2129A.00".

The workaround works for now but a) it is annoying and b) I fear that whatever is wrong will get worse.

1 REPLY 1
HP Recommended

Hi @me2you
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

In order to understand the issue and help you, please get back to me with the details listed below:

- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation).

I Hope this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.