Internal processing error when attempting to scan to email

[ujourney13]

HP Office Jet Pro 8028 keeps returning the internal processing error when I attempt to scan to email.  Unplugged, updated firmware, reset to factory default settings and still no joy.  It worked for me as of yesterday.  What gives HP?  your software drove me away the all in one before last and cannon's hardware drove me back.  Going to have to find a different manufacturer if this keeps up.  Things like this annoy me to no end. 

Also, off topic, but I hate the fact that this one doesn't duplex copy or scan. My last three all in one's did (basically last 12 years) and I didn't even think there were auto feed all in one's that still didn't - crappy.

[Nal_NR]

Hi @ujourney13

Welcome to the HP Support Community. 

I'd like to help!

Follow this document here and see how it goes. 

You may also refer to this document. 

And you may also try Scan and capture. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ujourney13,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[cptgovrel]

As the previous person indicated...and my problem is the same...the scan to email worked yesterday so it's not a problem with the email being blocked. The error message says there is an internal error and may need to update the firmware. In my case the Print and Scan doctor says all is well, but still can't scan to email from the control panel.

[Nal_NR]

Hi @cptgovrel,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Nal_NR]

Hi @cptgovrel,

We did not hear from you. If you need further assistance, feel free to reach out to us.

[Nal_NR]

Hi @cptgovrel

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.