International Fax from Officejet Pro 8600Plus

[Hamleteer]

Ladies and Gentlemen. 

My printer is hooked up for the first time to a working land line to fax to an international number.  The Fax Test for this printer passed on each item and the Fax Test Report was printed out.  Each time I enter the German phone number accurately (with O11 for international call, then 49 for Germany) and initiate a fax, the item is scanned appropriately.  I hear the usual beeping sound for a fax machine, and in the background a U.S. busy signal can be detected, not the type of a busy signal from a German line.  It appears that somehow the fax is not getting across the Atlantic but is held up here in the US.  This has occurred multiple times for each time I have tried.  Does anyone have a solution?

[The_Fossette · Accepted solution]

@Hamleteer,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I'll be glad to help you 🙂

I recommend you follow the below steps and check whether the issue is resolved.

Check the fax number, connection setup, and settings when faxes do not send.

   NOTE:

For testing purposes, you can send a fax to the HP Fax Test Service at 1-888-HPFaxme (1-888-473-2963). This free service sends a return fax within 5 to 7 minutes when the fax is working properly. Your fax number must match the number you entered in the fax header to receive the return fax.

Step 1: Print a fax test report

To begin troubleshooting, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

Review the report for any tests that failed and follow any instructions provided. If the issue is not resolved, continue to the next step.

Step 2: Redial the number and adjust sending settings

Confirm the following dialing requirements and fax settings to help identify issues when faxes do not send. Fax setup and preferences settings are in the Fax or Setup menus on the printer control panel.

• Manually dial the fax number: From the printer, dial the number as if you are making a phone call, including the area code, the access code such as '9' to connect to an outside line, and the long-distance country code. If dialing with speed dial, confirm the saved number has required pauses between numbers (adding a dash between 9 and the area code, for instance).

• Lower the fax speed: Select the slow or standard setting.

• Turn off Error Correction Mode: Turning off this feature can improve sending success when the phone line quality is poor, but the image quality of the received fax might be unsatisfactory. If this must be turned off to send faxes, have the phone service provider check the line quality.

• Send the fax in black and white: If a color fax cannot be sent, the receiving fax machine might not support the feature.

• Confirm the dialing type (tone or pulse): Most phone lines use tone dialing.

• Enable error reporting: Turn on the Fax Error Reports feature to print a report if an error occurs when sending or receiving a fax. If the report includes a numeric error code, go to Fax Error Codes and Solutions.

Step 3: Check the connection

Check for phone line connection issues that might be causing failed sent faxes.

• Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected.

• Confirm the fax setup: There are two phone ports on the rear the printer labeled 1-Line and 2-Ext. Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.

  Go to HP Printers - How to Fax for steps to set up your printer.

• Check the phone line: Connect a phone to the wall jack and try to make a call. If the call fails or there is no dial tone, check if another phone or device is keeping the line open. Additionally, if you hear static, there might be interference from nearby electrical appliances (motors, fans, kitchen appliances, or televisions) and/or coax cables, or there is an issue with the line quality that requires attention from your phone service provider.

• Use the fax cord that shipped with your printer: HP fax-capable printers ship with a two-wire phone cord. If you are using a different cord, confirm the connector does not have four wires. Shorter, higher quality cords work better than longer cords of lesser quality.

  

• Remove other devices from the phone line: Devices such as answering machines, modems, or other telephones might cause faxing issues.

Additional troubleshooting

If the previous steps do not resolve the issue, reset the printer, check for any hardware related issues, and restore the default fax settings.

   NOTE:

Re-add any printer settings and preferences that were removed after a reset or settings restore.

• Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable.

• Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

• Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[Hamleteer]

Solution found by entering in the correct home fax number for my pringer.  Seems to work thereafter.

[The_Fossette]

@Hamleteer,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!