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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-28-2018 04:44 AM

HP Recommended
Product: Scanjet 2400
Operating System: Microsoft Windows 10 (32-bit)

Like in the topic:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Is-Scanjet-2400-supporting-Windows-10/td-p...

 

I find the problem of getting the scanner to communicate with Windows 10 32bit

does anyone have any suggestions about it?
Thanks for your cooperation

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2018 04:47 AM

HP Recommended

Hi,

The HP Scanjet 2400 scanner is not supported on Windows 10 as listed below:

https://support.hp.com/us-en/document/c04635838

 

You may try the 3rd party VueScan application which seems to support your scanner:

https://www.hamrick.com/vuescan/hp_scanjet_2400.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-28-2018 04:47 AM

HP Recommended

Hi,

The HP Scanjet 2400 scanner is not supported on Windows 10 as listed below:

https://support.hp.com/us-en/document/c04635838

 

You may try the 3rd party VueScan application which seems to support your scanner:

https://www.hamrick.com/vuescan/hp_scanjet_2400.html#technical-information

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-28-2018 05:17 AM

HP Recommended

A test document was successfully scanned.
I could verify that the scanner was still working.

P.S.
I'm using a non-original power supply, in fact the 5.5 x 2.1 connector does not fit the circular plug very well.
Could someone tell me the type of connector suitable for this scanner?

Was this reply helpful? Yes No
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