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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-11-2023 08:09 AM

HP Recommended
Product: HP ScanJet Professional 1000 Mobile Scanner

We have a couple workstations with new Windows 11 computers and are having troubles with the scanners. THey work fine for a little while, then they get a "Paper Jam" error message out of the blue. All drivers are up to date. All windows updates are up to date. It is not blocked through GPO's or Firewall. Unplug, replug, restart does not fix the issue. The only way to fix it is if I uninstall and reinstall the software. I looked on the website and there is no Windows 11 driver/software for it yet, Please let me know a solution or if it is even compatible yet.

 

Much appreciated!

 

 

1 REPLY 1

‎07-11-2023 09:32 AM

HP Recommended

@BrandenABC 

 

Welcome to the HP Community --

 

The software for the scanners is not supported in Windows 11.

 

The last dated release of the software was 2015 - 

The scanner software supports up to and including Windows 10.

 

>>> ScanJet Software - Web Pack Installation Package - Information - Download  <<<

HP Scanjet Software and Drivers 

Operating Systems:
Microsoft Windows 10 (32-bit)
Microsoft Windows 10 (64-bit)
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)
Microsoft Windows 8 (32-bit)
Microsoft Windows 8 (64-bit)
Microsoft Windows 8.1 (32-bit)
Microsoft Windows 8.1 (64-bit)
Microsoft Windows Vista (32-bit)
Microsoft Windows Vista (64-bit)
Microsoft Windows XP (32-bit)
Microsoft Windows XP x64

 

===================================================

 

There will not be a new release of the software for Windows 11.

 

References / Resources 

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ScanJet Professional 1000 Mobile Scanner 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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