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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-14-2022 09:52 AM - last edited on ‎03-16-2022 01:40 PM by Retired

HP Recommended
Product: HP ENVY Pro 6420 All-in-One Printer
Operating System: Microsoft Windows 11

Hi,

 

I am pretty sure this option existed in the past  in the HP Smart app, but now I can find a way to scan multiple pages at the same time using the document feeder. Is this really removed or I am missing something? Why is there a document feeder if this is not possible?

Why isn't this option obvious? Maybe I am missing something.

It is the same from the Android app...

Thanks in advance

 

// Tibor

1 REPLY 1

‎03-17-2022 12:32 PM

HP Recommended

@TibWeb

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Open the HP Envy software and click on Scan a document or photo.
  • Select Save as PDF, set the Resolution as 300 DPI or below and ensure the box to Show Viewer is checked.
  • Press Scan, within the scan preview dialog, click the plus button to scan additional pages and press Save once you are done.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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