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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-13-2020 10:55 PM

HP Recommended

All these attempts done.

I have repeat the network setup few times.

I even try to connect the printer with the physical network cable but still same issue.

Any other Idea?

Kindly Regards

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‎11-14-2020 02:22 AM - edited ‎11-14-2020 10:23 AM

HP Recommended

 Print a configuration page and share the results -

 

Print a Configuration Report from the printer control panel.

  1. Load plain paper into the main input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Reports.

  4. Swipe down on the display, and then touch Configuration Report.

Let me know !

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‎11-14-2020 06:20 AM

HP Recommended

Hi, I have attached below the configuration report, let me know. Kindly Regards2020-11-14_135839-1.jpg2020-11-14_135839-2.jpg

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‎11-14-2020 10:25 AM

HP Recommended

The printer is not giving any information about the wireless connectivity, could you print the network configuration page and check the Wifi radio status-

 

Print a Network Summary page from the printer control panel.

  1. Load plain paper in the main input tray.

  2. On the printer control panel, swipe left on the display, and then touch Setup.

  3. Touch Reports.

  4. Swipe down on the display, and then touch Network Summary.

Keep me posted!

 

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‎11-15-2020 09:31 AM - edited ‎11-15-2020 10:36 AM

HP Recommended

Hi, below the network report.

Let me know 

Kindly Regards

 

2020-11-15_171140_page-0001.jpg2020-11-15_171140_page-0002.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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‎11-15-2020 10:34 AM - edited ‎11-15-2020 10:36 PM

HP Recommended
Spoiler
 

 Sorry, but I don’t know why, the system, on this Forum , cancels all the content of my Photos I’m trying to attach you in this post.

maybe is better to try share them in another way (maybe outside the community Forum)

Let me know 

Kindly Regards

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‎11-16-2020 10:16 AM

HP Recommended

Could you share the image in a private message?

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‎11-17-2020 08:28 AM

HP Recommended

I’ve done it, please check on your private messages

Kindly Regards

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