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‎03-10-2022 06:00 PM - last edited on ‎03-11-2022 04:27 AM by Retired

HP Recommended
Product: HP DeskJet 2655 All-in-One Printer
Operating System: Microsoft Windows 11

i have a DeskJet 2655, purchased in May 2020. I did not have problems until the last update was installed.

 

Now, I cannot scan (it says that the printer is not hooked up; it is). And I  have also had issues with printing, where I have to run a diagnostic before I can. 

 

Does anyone have any idea how to resolve, because I really don't want to purchase a new printer. Or, is it possible that the last update made my printer incompatible with my computer? 

 

Also, for some reason, 3 printers show up on the app when I run a diagnostic instead of one. Not sure if this is this issue, but it doesn't work regardless of which one I choose.

 

Thank you in advance.

1 REPLY 1

‎03-10-2022 10:36 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Restore the network settings for the printer and then use HP Smart app to connect it to the network again:

This resource will be useful:

https://www.youtube.com/clip/UgkxmEdtMqYbDaj0AHD2nLVNST8zUDmUok_R

 

For more useful resource on Deskjet 2655:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjf7AT3sxTKPLQ_Ox1Jv9ys

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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