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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-18-2024 09:53 PM

HP Recommended
Product: HP LaserJet Pro MFP M28w
Operating System: Microsoft Windows 11

I am writing to report several issues I have been experiencing with my HP LaserJet Pro MFP M28w, specifically related to the drivers and scanning functionality.

Every time I need to scan a document, I have to reinstall the older driver because Windows 11 keeps automatically updating to the newer driver, which causes problems. With the updated driver, the scanner doesn't function properly, often freezing midway through the scan and making clicking noises from the motor. Additionally, the option to scan with OCR, which was one of the key reasons I purchased this model, is no longer available.

The current application recommended by HP, "HP Smart," does not offer the main options I need to use with my device.

I believe the current driver has issues that need to be investigated, as this problem persists across multiple updates.

Could you please assist me in resolving these issues? I would appreciate any guidance on how to prevent the automatic driver updates and restore full functionality, including OCR scanning.

Thank you for your help.

1 REPLY 1

‎09-21-2024 05:16 AM

HP Recommended

Hi @IAT-Johnny 

 

Welcome to the HP support community.

I understand that you are facing an issue with your, I am glad to assist you today.

 

Please update the firmware using this link below.

 

https://support.hp.com/us-en/drivers/hp-laserjet-pro-mfp-m28-m31-printer-series/model/16647088?sku=W...

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support

Raj2111
I am an HP Employee

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